Privacy Policy
BaytTravel L.L.C. (hereinafter referred to as “BaytTravel”, “we”, “our”, or “us”);
Reference to “you”, “your” or “customer” is a reference to the user of our Services.
Reference to the “Services”, is a reference to the website namely BaytTravel.com.
Reference to “Policy” is a reference to the terms and conditions of our Privacy Policy provided herein.
BaytTravel L.L.C. has prepared this Privacy Policy to inform you of its policy and practices with regard to collecting, using, and disclosing your personal data, provided to us through your use of our Services.
BaytTravel L.L.C. protects the privacy of its internet users by complying with applicable regulations in force.
Unless otherwise defined in this Policy, the terms used herein have the same meanings as in our Terms and Conditions.
Information Collection and Use
When you decide to use our Services, you hereby agree to BaytTravel L.L.C collecting, using, and disclosing your personal data, including your personal and financial information, under the terms and conditions set out in this Policy. If you do not accept the terms of this Policy, or any amendment made hereto, we kindly ask that you leave or refrain from using our Services.
Your personal data is collected either with your explicit consent or is necessary for the execution of your orders (performance of a contract).
Your Personal Data is therefore collected in order to:
- Process your questions and requests for information.
- Enable you to set up a personal account as a host, and to book or list short-term accommodations and experiences.
- Ensure the security of online transactions, and prevent fraud and payment incidents.
- Manage and optimize customer relations.
- Subject to your consent: send you information on our offers, news, and events (newsletters, invitations, and other publications);
- Improve the functioning of our Services;
- Offer personalized services;
- Detect any potential fraud
- Analyze the number of visitors to our Services via Google Analytics.
Types of Data Collected
Personal Data
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (hereinafter referred to as “Personal Data”). Personally, identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
- Profile and listing information
- Identification document (Passport, ID, drivers’ licence)
Payment Information
To use certain features of our Services (such as booking or listing either accommodation or experiences), you may be required to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Usage Data
We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device (hereinafter referred to as “Usage Data”).
This Usage Data may include information such as your computer’s “Internet Protocol” address (e.g. IP address), browser type, browser version, and the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Services with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Examples of Cookies we use:
- Session Cookies. We use “Session Cookies” to operate our Services.
- Preference Cookies. We use “Preference Cookies” to remember your preferences and various settings.
- Security Cookies. We use “Security Cookies” for security purposes.
Automatically Collected Information
In addition, our Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our Services.
Use of Data
BaytTravel L.L.C uses the collected data for various purposes, such as but not limited to:
- To provide and maintain the Services
- To notify you about changes to our Services
- To allow you to participate in interactive features of our Services when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Services
- To monitor the usage of the Services
- To detect, prevent and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside the State of Qatar and choose to provide information to us, please note that we store the data, including Personal Data, In the State of Qatar and process it there.
Your consent to this Policy followed by your submission of such information represents your agreement to the transfer of your Personal Data and/or any other data provided to us by you.
BaytTravel L.L.C will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Sharing and Disclosure of Data
Legal Requirements
BaytTravel L.L.C may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with legal obligations.
- To protect and defend the rights or property of BaytTravel L.L.C.
- To prevent or investigate possible wrongdoing in connection with the Services.
- To protect the personal safety of users of the Services or the public.
- To protect us against legal liability.
We may disclose your automatically-collected information, for (without limitations) the following reasons:
- As required by law, such as to comply with a subpoena or similar legal process;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- Our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this Policy.
- If BaytTravel L.L.C is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Services of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
With Your Consent
Where you have provided consent, we share your information, including Personal Data, as described at the time of consent, such as when you authorize a third-party application or website to access your personal account at the Services and/or when you participate in promotional activities conducted by our partners and/or third parties.
Profiles and Listings
The BaytTravel Platform lets you publish information, including personal information that is visible to the general public. For example:
- Parts of your public profile page, such as your first name, your description, and the city, are publicly visible to others. Users have the right to keep their profile private.
- “Accommodations and Experiences” are publicly visible if the user has not chosen to make it private, and include information such as the location (neighbourhood and city) or precise location. “accommodations/experiences” description, purchasing these services, your public profile photo, and any additional information you choose to share.
- Listing accommodations will not reveal the specific location of the property unless the property has been booked and host allows.
Security of Data
BaytTravel L.L.C has implemented appropriate technical and organizational measures in order to ensure the confidentiality and security of your Personal Data.
BaytTravel L.L.C employees, who, due to their function, may have access to your Personal Data, are bound by strict non-disclosure obligations.
Kindly note that no internet data transfer is 100% secure and that all of the information provided online runs the risk of being intercepted and used by parties other than the intended recipient.
Service Providers
We may employ third party companies and individuals to facilitate our Services (hereinafter referred to as “Service Providers”), to provide the Service on our behalf, to perform Services related matters, or to assist us in analyzing how our Services are used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Services, such as (without limitations):
- Google Analytics
- Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
- For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
In the future, some of the advertisements seen on our Services will be selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Services or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Policy.
Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave our Services to read the privacy statements of each and every website you visit if you intend to provide personal information to that website.
No spam or spoof emails
We do not tolerate spam. To report Services related spam or spoof emails, please forward the email to i[email protected]”. You may not use our communication tools to send spam or otherwise send content that would violate our terms. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content.
Changes to This Privacy Policy
The Services Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the customers are encouraged to frequently visit these sections in order to be updated about the changes in the Services. Modifications will be effective on the day they are posted.
We will notify you of any changes by posting the new Policy on this page. We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the “effective date” at the top of this Policy.
Contact Us
If you have any questions about this Policy, please contact us at:
- By email: [email protected]
- By Phone: +97477945713
- By Phone: +97455739253
Account Deactivation
I want to deactivate my account, what do I need to do?
You can deactivate your account yourself at any time.
When you deactivate your account, any current reservations you have as a host or a guest will be deemed automatically cancelled by you and the relevant cancellation policy applicable to the reservation will apply.
You can request the permanent deletion of your personal data and closure of your Services account at any point by submitting a data deletion request as outlined below under “Account Deletion”.
Account Deletion
I would like to delete or erase my account, what do I need to do?
You can submit a deletion request by sending a mail to [email protected] (or ask us to erase your personal information via chat) at any time in accordance with our “Terms of Service” and Privacy Policy. Once your request is processed, your personal information will be permanently deleted (except for certain information that we are legally required and/or permitted to retain by law and your account will be permanently closed. This means that we will no longer be able to provide you with our services and if you decide to use our Services again in the future, you will need to set up a new account.
You may exercise your rights to have your Personal Data deleted by sending us an email. Please note that we may ask you to verify your identity before taking further action on your request.
Governing Law – Disputes
These Terms and every transaction in relation to the subject matter herein shall be governed by and interpreted in accordance with the relevant applicable federal laws and jurisdiction of The State of Qatar. Nevertheless, we are solely entitled to seek legal actions and rely on any applicable law where you have a residence and/or own any assets therein and/or of your nationality
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you would like to exercise any of these rights, please contact us at [email protected] and we shall respond as soon as possible
GDPR Data Protection Rights
Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.