Terms of Use

BaytTravel is operated by Bayt Technologies LLC, a company registered in the State of Qatar under Commercial Registration No. [CR number], with its registered address at [registered address], Doha, Qatar. Bayt Technologies LLC is a subsidiary of Bayt Holdings, Inc. In these Terms, "BaytTravel", "we", "us" and "our" mean Bayt Technologies LLC.

These Terms of Use ("Terms") govern your use of the BaytTravel website, the BaytTravel Guest app and related services (together, the "Platform") as a guest. "Host" means a person or business that lists a property on the Platform. "Listing" means a property offered for booking.

By creating an account, making a booking or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

We may update these Terms from time to time. If we make a material change, we will notify you in the app, on the website or by email, and we may ask you to accept the new version before you continue using the Platform. The version in force when you make a booking applies to that booking.

You must be at least 18 years old and able to enter into a binding contract to create an account or make a booking. The person who makes a booking must be at least 18. Minors may stay at a property only when accompanied by a responsible adult, subject to the Listing's house rules.

• You may sign up with your phone number, email address or a supported third-party sign-in such as Google or Apple.
• You must give accurate, current and complete information, and keep it up to date.
• You are responsible for keeping your login details secure and for all activity on your account. Tell us immediately at [support email] if you suspect unauthorised use.
• You may hold only one personal account. You may not transfer your account to anyone else.
• We may suspend or close an account that breaches these Terms, provides false information, or is involved in fraud or misuse. You may close your account at any time by contacting us or through the app where available.

BaytTravel is an online marketplace. It connects guests with Hosts who offer short-term stays in Qatar. Unless a Listing states otherwise, BaytTravel does not own, operate or manage the properties listed. Each Host is responsible for:

• the accuracy of their Listing, including the description, photos, amenities, capacity and house rules;
• the condition, safety and legality of the property;
• welcoming you and providing the stay as described.

We review Listings and Hosts, but we do not guarantee that every detail in a Listing is accurate. Photos and maps are for guidance only. For your privacy and the Host's security, the map shows an approximate area before booking. The exact address and directions are shared only after your booking is confirmed.

• Requesting a booking. When you submit a booking and complete payment, you are making a request to the Host. Depending on the Listing, a booking is either confirmed immediately (instant booking) or after the Host approves it.
• Confirmation. A booking is confirmed only when we send you a confirmation by email or in the app with a booking reference. If the Host does not accept the request, or rejects it, you receive a full refund as described in section 9.
• The booking contract. When a booking is confirmed, the contract for the stay is between you and the Host. BaytTravel facilitates the booking and collects payment on the Host's behalf.
• Guests and stay details. You must give the correct number of guests and must not exceed the Listing's maximum occupancy. Check-in and check-out times are set by the Listing.
• Changes. You may request to change dates or details through the Platform where this is available. Changes depend on availability, the Host's approval and any price difference.

• Prices are shown in Qatari Riyals (QAR).
• The total price shown before you confirm a booking includes the nightly rate, any cleaning or extra fees set by the Host, the BaytTravel service fee, and any applicable taxes. No hidden fees are added after you book.
• Hosts set their own nightly rates, and these may vary by date.
• If a price is clearly displayed incorrectly because of a technical error, we may cancel the affected booking and give you a full refund.

• Payments are processed securely by our payment provider, Tap Payments. We do not store your full card details. They are handled by Tap in line with card-industry security standards (PCI-DSS).
• The full amount is charged when you submit the booking unless the Platform states otherwise.
• Your bank or card issuer may charge you its own fees, such as foreign-transaction fees. We are not responsible for those charges.
• If a payment fails or is reversed, we may cancel the booking.

• Cancellation policy. Each Listing shows its cancellation policy before you book. That policy decides whether you get a refund and how much.
• If you cancel. You can request a cancellation through the Platform. BaytTravel reviews each request against the Listing's cancellation policy and lets you know the outcome. Approved refunds are paid to your original payment method.
• If the Host cancels or rejects your booking, you receive a full refund of the amount paid, including the service fee, to your original payment method.
• If we cancel a booking for a reason described in these Terms, for example a payment problem, a pricing error, or a safety or fraud concern, we will tell you why. Where you are not at fault, we will refund you in full.
• Timing. We start approved refunds promptly. It usually takes [5–14] business days for the money to appear on your statement, depending on your bank or card issuer.
• Service fee. [Client to confirm: whether the BaytTravel service fee is refunded when a guest cancels under the Listing's policy.]
• Problems at check-in. If the property is materially different from the Listing, is not accessible, or is unsafe, contact us within 24 hours of check-in at [support email / in-app chat]. We will work with you and the Host to find a solution, which may include rebooking or a full or partial refund.

When using the Platform, you agree not to:

• give false information, impersonate anyone, or make a booking for someone without their permission;
• use the Platform for any unlawful, fraudulent or harmful purpose;
• arrange or pay for a booking outside the Platform to avoid fees, or contact a Host found through the Platform for that purpose;
• harass, threaten or discriminate against Hosts, other guests or our staff;
• post content that is false, offensive, defamatory, obscene, or that breaches the laws or public morals of the State of Qatar;
• scrape, copy, reverse-engineer or interfere with the Platform, or try to get around its security;
• use the Platform to send spam or unsolicited messages.

Messages you send through in-app chat should relate to your booking. We may review messages to keep the Platform safe and to resolve disputes, as described in our Privacy Policy.

• You must follow the Listing's house rules and all applicable laws of the State of Qatar during your stay.
• You must respect neighbours and the property, and you must not use it for parties, events or commercial purposes unless the Host allows this.
• The Host may ask you to leave, without a refund, if you seriously or repeatedly break the house rules or the law.

You are responsible for any damage to the property, beyond normal wear and tear, caused by you or by anyone you allow to stay. If the Host reports damage, we may ask you for information and help the parties resolve it. Where you are responsible, you agree to pay reasonable repair or replacement costs. [Client to confirm: whether security deposits are collected, and how damage claims are handled and charged.]

After a stay, you may leave a review. Reviews must be honest, based on your own stay, and must follow section 10. We may remove reviews that break these Terms but we do not edit them to change their meaning. By posting a review or other content, you give BaytTravel a non-exclusive, royalty-free, worldwide licence to display, translate and use it in connection with the Platform.

The Platform, including its design, software, logos and the BaytTravel name, belongs to Bayt Technologies LLC or its licensors. You may use the Platform only for personal, non-commercial purposes in line with these Terms.

• The Platform is provided "as is". We work to keep it available and accurate, but we do not guarantee uninterrupted or error-free service.
• Hosts are responsible for their properties and the stays they provide. To the extent permitted by law, BaytTravel is not liable for the acts or omissions of Hosts or other guests, or for loss, injury or damage that happens at a property.
• To the extent permitted by law, our total liability to you for any claim related to a booking is limited to the total amount you paid for that booking. We are not liable for indirect or consequential loss, such as lost profits or missed travel.
• Nothing in these Terms limits liability that cannot be limited under the laws of the State of Qatar, including liability for fraud or gross negligence.

You agree to compensate BaytTravel for any claims, losses or costs, including reasonable legal fees, that arise from your breach of these Terms or of the law, or from damage you cause at a property.

These Terms are governed by the laws of the State of Qatar. If a problem arises, please contact us first so we can try to resolve it. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Doha, Qatar.

These Terms are available in English and Arabic. If the two versions differ, the [Arabic / English] version prevails.

Bayt Technologies LLC
[Registered address], Doha, Qatar
Email: [support email]
Phone / WhatsApp: [support phone]